We’re an independent creative agency dedicated to transforming digital experiences through exceptional UX design.
Almost 90% of online consumers report that they are less likely to return to a site after a bad experience – so don’t be one of them. It’s time to understand your users and transform their interactions with your brand into positive, memorable experiences.
Whether you’re developing a new website, mobile app, or software, we bring creativity, innovation, and a user-centric approach to every project we tackle.
What is a UX design agency
We’re a UX design agency that focuses on the overall experience a user has when interacting with a digital product, which could be a website or mobile app. We build a deep understanding of what users need, their behaviours, and pain points when navigating a website or app, ensuring that every aspect of the product is optimised for usability, accessibility, and user satisfaction.
Just a few of the reasons why UX design is vital for a strong online presence:
- Strong user satisfaction – A well-designed user experience increases customer satisfaction, which ultimately leads to higher engagement and customer retention.
- Improved accessibility – Incorporating UX design into the design process ensures your website / app is accessible to all users, including those with disabilities which broadens your audience.
- Higher conversion rates – An intuitive and efficient user experience can significantly boost conversion rates and sales, especially if there is less friction in the customers end to end journey on your site / app.
- Brand loyalty – A positive user experience can really develop trust and loyalty, encouraging repeat business and customer advocacy.
Our UX design services
User research and analysis
We carry out thorough user research to understand who exactly your target audience is, their behaviours, needs, and frustrations when it comes to using your website.
Persona development
We create detailed user personas to guide the design process and make sure that your website or app meets the needs of its users.
Information architecture
We organise and structure content in a way that is intuitive and easy for users to navigate.
Usability testing
We believe testing is key to making the right decisions, so we perform rigorous usability testing to identify and resolve issues early in the design process.
Visual Design
Visual design is always on our minds, so we create brand-aligned designs that are proven to enhance user engagement.
Interaction design
We focus on designing interactive elements for your website or app that provide a seamless and intuitive user experience.
Continuous improvement
We offer ongoing support and iterative design improvements based on user feedback and what our analysis tells us.
Going above and beyond with UX design with CHS
At CHS, we pride ourselves on delivering exceptional value and going the extra mile for each and every one of our clients.
Here are just a few of the ways we put our all into delivering the best results:
User-centric approach – We place the user at the heart of everything we do, ensuring that our designs are not only functional but also enjoyable to use.
Collaborative process – We work closely with our clients throughout the design process, where we encourage collaboration and feedback.
Innovative creativity – Our team of creative experts constantly pushes the boundaries to produce captivating and memorable content with creators.
Holistic design – We consider every aspect of the user journey, from the first interaction to long-term engagement, to ensure a cohesive and satisfying experience.
UX design agency FAQs
Why is UX design important?
Good UX design not only significantly enhances user satisfaction, but also increases engagement and improves overall business outcomes. It ensures that users can easily navigate and interact with your digital product (website, app or software), leading to higher retention rates and better conversion.
How long does a UX design project take?
The length of time a UX design project takes can vary depending on the complexity and scope of the project, but typically, it can take anywhere from a few weeks to several months. We work closely with our clients to establish a timeline that meets their needs and always keep everyone involved informed.
What is the difference between UX and UI design?
UX (user experience) design focuses on the overall experience a user has with a digital product (website, app or software), including usability, accessibility, and interaction. UI (user interface) design, on the other hand, focuses on the visual elements, such as layout, colour, and typography / fonts.
Can you redesign an existing website?
Absolutely! We can help you improve an existing website or app by identifying usability issues and redesigning it to improve the overall user experience. Our goal is to make your website or app more intuitive, engaging, and effective.
What industries do you serve?
We have experience working with clients across a wide range of industries, including e-commerce, healthcare, charity, finance, and more. Find out more about some of our clients.
Ready to enhance your website or app with exceptional UX design? Contact CHS today to learn more and find out about other services we offer including:
Fancy a chat? We would love to hear from you
Contact UsOur
Awards
B2B Campaign Winner 2024
Sponsorship Winner 2022
Best Paid Social Winner 2021
Best Use of Video Winner 2021
Highly Commended - PMAs 2022
Best Finance Campaign 2021
Best Financial Services
Campaign Winner 2020
Best Financial Services
Campaign Winner 2020
Rated 9.2 out of 10
from our clients
Marks & Spencer Food Portraiture 2nd Place 2020
